faq
Frequently Asked Questions
How do I place an order?
Add the item to your cart, go to checkout and enter your delivery details. You will receive an email as soon as your order is confirmed.
Can I order without creating an account?
Yes, you can check out as a guest. Creating an account simply makes it easier to track orders and save your addresses.
Which payment methods can I use?
You can pay securely by credit or debit card. Any other options this store offers appear at checkout.
Is my payment information safe?
Payments are processed through a secure payment provider and your card details are never stored by the store. The whole site is encrypted with SSL.
When will my order ship?
Orders are handed to the carrier once they are prepared; timing depends on the item and stock. We notify you as soon as it ships.
How do I track my delivery?
A tracking number is shared as soon as your order ships. You can also see the status in your order details.
How do returns and exchanges work?
Eligible items can be returned or exchanged. Get in touch through our contact channels to start a request.
Can I cancel my order?
You can cancel before the order has shipped. Once it is with the carrier, please follow the return steps instead.
Do you ship internationally?
Available destinations and shipping costs are shown at checkout based on your address. If your country is not listed, write to us.
How can I contact you?
Reach us through the form on our contact page, by email or by phone. We answer messages as quickly as we can.